Privacy Policy

Effective Date: September 30, 2026

At Planet Reptile LLC — Home of Happy Healthy Feeders (“Planet Reptile,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase through PlanetReptileLLC.com (the “Website”).

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us when you:

Create an account
Place an order
Subscribe to emails or other communications
Contact us
Request information about our products or services
Participate in promotions, surveys, or other activities

Depending on how you interact with us, this information may include:

Name
Email address
Telephone number
Billing address
Shipping address
Delivery information
Account information
Order and purchase history
Information you provide when contacting us
Other information you voluntarily provide

Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Links clicked
Referring website
Date and time of visits
General information about how you interact with our Website

This information may be collected through cookies, pixels, analytics tools, and similar technologies.

2. How We Use Your Information

We may use your information to:

Process and fulfill orders
Process payments
Arrange shipping, delivery, or pickup
Provide order confirmations and updates
Communicate with you about your orders
Respond to customer-service questions
Provide products and services you request
Maintain and improve our Website
Personalize your shopping experience
Send promotional communications when you have chosen to receive them
Administer promotions, surveys, or other Website activities
Detect and prevent fraud, abuse, or unauthorized activity
Comply with legal obligations
Protect our business, customers, and Website

3. Payment Information

Payments made through our Website are processed by third-party payment processors.

We generally do not have access to or store your complete payment card information.

Payment information is handled by the applicable payment processor according to its own privacy and security practices.

4. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to:

Keep the Website functioning properly
Remember preferences
Maintain shopping-cart functionality
Understand how visitors use our Website
Analyze Website traffic
Improve Website performance
Support advertising and marketing activities

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the Website.

5. Shopify and Third-Party Services

Our online store may be hosted and operated using Shopify and may use third-party services to help us operate our business.

These services may include providers involved in:

Website hosting
Payment processing
Order fulfillment
Shipping
Local delivery
Email communications
Customer support
Analytics
Advertising and marketing
Fraud prevention
Website functionality

These providers may receive information necessary to perform services on our behalf.

Their handling of information may also be subject to their own privacy policies.

6. How We Share Your Information

We do not sell or rent your personal information.

We may share personal information when reasonably necessary to operate our business, including with:

Payment processors
Shipping companies
Local delivery providers
Website and technology providers
Email and communication providers
Analytics and marketing providers
Customer-service providers
Professional advisers
Government authorities or law-enforcement agencies when required by law

We may also share information when necessary to protect the rights, property, safety, or security of Planet Reptile, our customers, or others.

7. Marketing Communications

If you choose to subscribe to marketing communications from us, we may send you information about:

New products
Special offers
Promotions
Delivery information
Events
Reptile shows
Business updates
Other Planet Reptile news

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

Please note that you may continue to receive transactional communications related to orders you have placed.

8. Third-Party Links

Our Website may contain links to third-party websites, social-media platforms, or other services.

We are not responsible for the privacy practices or content of those third parties.

We encourage you to review the privacy policy of any third-party website or service you visit.

9. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically is completely secure. We therefore cannot guarantee the absolute security of your information.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide our products and services
Complete transactions
Maintain business and transaction records
Comply with legal, tax, and accounting requirements
Resolve disputes
Enforce our agreements
Protect our legal rights

The length of time information is retained may vary depending on the type of information and the reason it was collected.

11. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of certain marketing communications
Request information about how your information is used or shared

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

12. Children's Privacy

Our Website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

13. Your California Privacy Rights

If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.

Depending on the circumstances, these rights may include rights relating to access, correction, deletion, and certain uses or disclosures of personal information.

We do not sell or rent personal information.

California residents may contact us using the information below to ask questions about their privacy rights or submit a privacy request.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, or applicable laws.

When we make changes, we will update the Effective Date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Planet Reptile LLC

Home of Happy Healthy Feeders

Owner: April Bailey
Location: Galena, Kansas
Phone: 620-210-7733
Email: hhfeedersks@gmail.com
Website: PlanetReptileLLC.com

🦎 Thank You

Thank you for trusting Planet Reptile LLC — Home of Happy Healthy Feeders with your business and your information.

Healthy Feeders. Happy Animals. Happy Customers. 💚